十大开源CRM

The?names?you?need?to?know?for?a?customizable,?scalable?and?affordable?open-source?solution.?

By?David?Hakala?on?December?13,?2007?

Open-source?software?is?not?for?businesses?who?want?out-of-the-box?complete?applications,?but?it?makes?sense?for?companies?that?want?to?tailor?every?aspect?of?the?CRM?experience?from?the?ground?up.

Webinar:?Sales?Reps?Don't?Use?Your?CRM:?Show?them?Why?They?Should?

Hosted?vs.?In-House?CRM?

The?Case?for?Open?Source?

Top?CRM?Providers?Compared?

CRM?buyers?might?have?very?few?choices?were?it?not?for?open-source?applications.?The?CRM?field?is?dominated?by?huge?players?such?as?Oracle?Corp.?and?SAP,?and?the?open-source?model?is?perhaps?the?easiest?way?into?the?CRM?market?for?new?companies.?Open-source?CRM?projects?have?been?proliferating;?SourceForge?Inc.?lists?369?active?open-source?CRM?projects.?The?following?10?open-source?CRM?solutions?have?risen?to?the?top?of?the?list.

1.?SugarCRM?Inc.?is?the?800-pound?gorilla?in?the?open-source?CRM?category.?Founded?in?2004?by?John?Roberts,?Clint?Oram?and?Jacob?Taylor,?the?Sugar?open-source?code?has?been?downloaded?more?than?3?million?times.?The?company?has?received?$26?million?in?venture?financing?and?employs?more?than?100?people.?More?than?12,000?companies?use?SugarCRM?including?Honeywell?International,?Starbucks?Corp.,?First?Federal?Bank?and?BDO?Seidman?LLP.?SugarCRM?is?written?in?PHP?and?is?compatible?with?the?MySQL?database.

2.?SplendidCRM?Software?Inc.'s?development?team?formed?in?November?2005.?The?application?is?built?on?the?Microsoft?platform?(Windows,?ISS,?SQL?Server,?C#?and?ASP).?Designed?for?system?integrators,?SplendidCRM?allows?administrators?to?add?user-customizable?features?such?as?.NET?2.0’s?Themes,?Web?Parts?and?AJAX.?SplendidCRM?is?positioned?as?a?competitor?to?SugarCRM,?as?the?two?applications?share?many?of?the?same?features.?For?instance,?both?offer?an?Outlook?plug-in?and?the?ability?to?add?custom?fields.

3.?CentricCRM?has?been?around?for?seven?years?and?has?achieved?a?great?deal?of?stability?and?robustness.?In?June?2007,?CentricCRM?(renamed?Concursive?as?of?December?2007)?received?investment?funding?from?Intel?Capital,?the?venture?capital?arm?of?Intel?Corp.?CentricCRM?is?aimed?at?the?small-business?market,?although?it?has?scaled?up?within?Fortune?500?companies.?Its?more?complex?features?can?be?turned?off?if?they?are?not?needed,?and?the?administrative?console?allows?for?a?great?deal?of?customization.?The?free?version?comes?with?five?user?licenses.?Centric?CRM?is?written?in?Java?and?is?compatible?with?MySQL?databases.

4.?Hipergate?bills?itself?as?“the?most?complete?open-source?Java?CRM?and?groupware.”?That’s?a?lot?to?pack?into?a?single?package,?but?this?enterprise-class?application?seems?to?have?it?all.?Its?functional?modules?include?collaboration?and?groupware;?contact?management;?project?management?and?support-issues?tracking;?an?e-shopping?module?with?multiple?catalogs?and?payment?processing;?a?content?-management?module;?mass?email?distribution?and?tracking;?a?corporate?library;?roles-based?security;?queries?and?reports;?and?more.?Written?in?Java?and?JSP,?hipergate?is?operating?system-independent.?Databases?with?which?it?is?compatible?include?Microsoft?SQL?Server,?MySQL,?Oracle?and?PostgreSQL.

5.?Compiere?Inc.?offers?a?complete?ERP?(Enterprise?Resource?Planning)?and?CRM?application?with?support?for?marketing?and?sales,?human?resources,?inventory?control?and?more.?There?is?even?a?full?business-accounting?package,?something?often?seen?in?open-source?software.?Compiere?received?a?$6?million?injection?of?venture?capital?in?June?2006.?Compiere?is?written?in?Java,?JavaScript?and?PL/SQL,?and?it?is?compatible?with?JDBC?and?Oracle?databases.

6.?Vtiger?CRM?is?built?upon?the?LAMP/WAMP?(Linux/Windows,?Apache,?MySQL?and?PHP)?architecture,?with?the?main?development?team?based?in?Chennai,?India.?Vtiger?CRM?includes?SFA?(Sales?Force?Automation),?customer-support?and?-service,?marketing-automation,?inventory-management,?multiple?database?support,?security-management,?product-customization,?calendaring?and?email-integration?features.?It?also?offers?add-ons?(Outlook?Plug-in,?Office?Plug-in,?Thunderbird?Extension,?Customer?Self-service?Portal?and?Web?Forms)?and?support?for?other?add-ons.?Vtiger?is?written?in?JavaScript,?PHP?and?Visual?Basic.?It?is?compatible?with?ADOdb,?MySQL?and?PostgreSQL?databases.

7.?CentraView?Inc.'s?offering?is?a?combination?of?contact?management,?SFA?and?CRM?functions.?Its?source?code?is?J2EE-based?and?builds?on?the?MySQL?database.?The?first?version?of?CentraView?was?released?in?November?2004,?for?the?Linux?and?Windows?2000/XP?platforms.?Today,?the?software?is?offered?in?both?hosted?and?downloadable?forms.?Centraview?CRM?is?written?in?Java?and?JSP?and?is?compatible?with?MySQL?databases.

8.?XRMS?CRM?is?a?Web-based?application?suite?that?incorporates?human-resources?management,?SFA?and?CRM.?It?is?an?on-premise?solution?for?the?small?to?midsize?company.?XRMS?CRM?includes?computer?telephony?integration?and?the?ability?to?add?plug-ins?for?programs?such?as?Outlook.?XRMS?CRM?is?operating-system?independent,?and?it?is?written?in?an?interpreted?language?(PHP).?Compatible?databases?include?ADOdb,?SQL-based,?Microsoft?SQL?Server,?MySQL?and?other?network-based?DBMS.

9.?Cream?CRM?is?a?multilingual?application?designed?for?media?organizations.?The?application?tracks?sales?orders,?payments,?shipments,?services,?online?and?print?subscriptions,?and?the?effectiveness?of?promotional?campaigns.?Modules?allow?communication?with?customers?via?newsletters,?email?and?a?Web?interface.?Cream?CRM?is?an?initiative?of?the?Media?Development?Loan?Fund's?Center?for?Advanced?Media?in?Prague,?Czechoslovakia.?Cream?CRM?runs?on?FreeDSB,?Linux?and?Windows?2000/XP.?It?is?written?in?Java?and?JavaScript.

10.?Tustena?CRM?is?a?Microsoft-centric?application?written?for?enterprise-class?organizations.?It?comes?in?three?solutions:?On?Demand,?Business?and?Open?Source.?On?Demand?is?the?hosted?version,?while?the?Business?version?is?installed?on?clients'?site?and?features?tech?support.?Users?who?opt?for?the?Open?Source?version?get?the?source?code?and?can?modify?it?as?they?wish,?relying?on?the?community?for?support.?Tustena?CRM?is?written?in?C#,?ASP.NET?and?JavaScript.?It?is?compatible?with?Microsoft?SQL?Server.?

（编辑：李大同）

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